Legal
Privacy Policy
How we collect, use and protect your personal information on MASA.
Who we are
This policy describes how MASA handles personal data when you use our website, app, or related services (shopping, accounts, contact, and support).
Information we collect
We collect information you provide when you register, place orders, contact us, or use our services — such as name, email, phone, and address — and payment details processed by certified payment providers. We also collect technical data such as IP address and device information to improve our service, security, and fraud prevention.
How we use it
We use your information to fulfil orders, communicate with you, improve our marketplace, prevent fraud, and comply with legal obligations. With your consent, we may send marketing about products and offers; you can opt out at any time.
Sharing
We share data with stores as needed to fulfil your orders, with payment and delivery partners where required, and when required by law. We do not sell your personal data to third parties for their own marketing.
Cookies
We use cookies and similar technologies as described in our Cookie Policy.
Security
We use industry-standard measures to protect your data. Payment information is handled by certified processors. Access to personal data is limited to those who need it.
Your rights
Depending on your location and applicable law, you may have the right to access, correct, delete, or restrict use of your data, or to object to certain processing. Contact us to exercise these rights.
Retention
We retain data for as long as needed to provide services, comply with law, and resolve disputes, then delete or anonymise it when no longer necessary.
For questions about this policy, contact us. We may update this policy from time to time; the latest version is always on this page.